Furniture delivered damaged several time. Both companies offer high-quality furniture at great prices. I usually buy much higher quality stuff, but I went into both stores to look for a BR set for my 3 year old -- something that I wouldn't mind her chipping and scratching, etc. Ashley Furniture was founded in 1945. Moderately priced and stylish, Havertys' customized furniture can be tailored to suit your design needs. I have bought from havertys on several times and found it pretty good quality. I never could figure out how to get to the second level. I will never shop here again. We have found a similar bedroom set and reclining leather match living room set (sofa, loveseat, and recliner) at both Ashley furniture and Havertys. Contrary to some of the other reviews, I didn't find the salespeople to be pushy. Our favorites include Pottery Barn, Ikea, Wayfair, and Ashley Furniture. Ummm..myself? Like all things you read on the Internet, understand there is no better judge than yourself. is wrong) B: once you know what to call it it's sold all over including AMAZON. Know someone shopping for Ashley or Havertys. Ashley Furniture supplies one- to five-year guarantees as well as limited lifetime warranties for select furnishings. I definitely will refer Havertys to others, and will consider them again for future purchases. etc. The cons: Some issues with delivery and longevity concerns for the less expensive options. 2) does anyone have experience with leather match? My Husband and I canceled the entire order. We had heard how high class and good service Harvertys was. However, we had not even left the parking lot when we were called and told they would not be able to deliver our order on Monday, June 30, but we would have to wait until Saturday, July 5. I recommend you don't ever special order anything from Haverty's if you want to receive something like what you saw in the store or if you want a store that backs its product. But, unfortunately, it doesn't take a lot of use to show problems. I get that you work on commission but when you do that, it's so obvious you are there to help you and not me, it is a major turn off. La-Z-Boy. I have purchased better quality furniture at Arhaus and BiF furniture stores in Fairfax, VA. So should everyone else. Is this theft???? See how La-Z-Boy compares to its competitors. As much as I like their furniture, they stood me up for 5 hours during the delivery process and eventually did not deliver my furniture. Ashley Furniture Industries Bayflynn End Table, 20 in (W) x 20 in D x 23 in H, Whitewash. 12/5/2022. Luckily, these pieces do not get a lot of wear. In fact, quite the contrary. We are still waiting for the materials as of 3/8/17. I was livid and refused delivery. While Bassett focuses on polished modern, transitional, and classic styles, La-Z-Boy caters to the cozy and casual. Both companies offer high-quality furniture at reasonable prices, but there are some differences that may make one or the other a better choice for you. That second time they agreed about replacing the entire sofa and chair and choose a different fabric. Warranty is a joke. We went home and I checked our account and found a pending transaction. Updated on 11/10/22. They will give you a date.. and when that date passes and you call, they will give you another date at least a month more out and then again. Because of the retailer's first-rate manufacturing standards, shoppers can find locally-made, customizable . I was literally in the store for 15 minutes and walked out having bought a new kitchen table set and two matching barstools. Sure enough, I just checked our account and indeed our account has been charged for the order. Havertys is a retail furniture store with around 100 locations across 16 states. After searching further I was not able to find another loveseat like this so my husband and I decided to go pick it up. The furniture we ordered was absolutely fabulous! Too bad ~ the furniture was nice. I remember it being a bigger cost difference. When Hussain ordered a $2,500 standing desk . 3 -Ashley furniture 6 -Havertys 4 -Macys Furniture 1 -Basset 5 -American Signature 2 -Thomasville I guessed with Havertys as I have never heard of them. Sonia helped us find everything we needed and got us the best prices available. We refused it and had them take the other one back. -Havertys offers a wider range of furniture styles, from traditional to contemporary. I was willing to pay for comfort . It works in tandem with the frame and the filling. "sigh". From sectionals to mattresses, Bassett Furniture and La-Z-Boy have a wide selection of home goods. While there are many shoppers that have good things to say about their furniture, there are others that have had issues with delivery as well as concerns about the lastingness of some products. If you want your furniture in the same yr you buy it, go elsewhere. Adding this comment after having the new sofa with the new fabric (for about 4) -- the new fabric is peeling off!! In addition to the top categories above, Havertys offers a wide array of other home products, such as: - Accessories (Wall Decor, Lamps, Linens, and Pillows). At this point, they could have given us a new sofa. So no repair person to recommend, no information on where to maybe find help, just pretty much "too bad so sad, it's old". Run. My delivery was set for a Saturday morning at 8 to 10. Delivery folks are here. A total of 8 weeks! So to update, a week after we were promised the refund, we received it. Don't listen to the sales pitch. I called the store and got the number for the main plant. Kittles, on sale, and Haverty's really had consistently good furniture. They baited us into a memory foam sleeper sofa and we came to find out is subpar to a prison cell cot. That, is excellent customer service! I can tell you that Rooms to Go is cheap crap. Just after the one-year warranty was up, the couch cushions began to peel and crack. Haverty`s furniture is nice, but the 5 star rating is for the customer service. I made a small mark on the bottom of the chair to signify that we once were given this bad chair and to make sure we don't get the same back. Initial Complaint. We had a great experience at Haverty's. I don't need your overpriced crap. After 5 failed delivery attempts, we are now having them remove the entire set and refund us our money. Rooms To Go. ADDENDUM: If you look through Haverty's reviews, you'll notice that the "5 star" reviews get a "Response from the Owner." free shipping. Some shoppers have also mentioned degrading comfort for certain mattresses and others having issues with lumpiness. After visiting all of the stores and being disappointed for one reason or another, I ended up at Haverty's, figuring I would give them a try before making a final choice. And that's when we cancelled the order, because a month is too freakin' long to have to wait for a stupid couch, especially when there are twenty other furniture stores in the area that can deliver on schedule. Other returns? They took it back. Rooms To Go. Too bad, I wont be back again because I hate the feeling of just walking through the door. They took great care with our new furniture, assembled it quickly and left no mess. Really, it was ok for meBut other customers who were tricked into thinking they got a saleHaverty is laughing at your face now. On second delivery another one was damaged even though they were supposed to inspect it at warehouse. Good luck. We have purchased furniture from Gavigans prior but this time they didnt have the bed we wanted.. Decided to go with Havertys. I went back to them and got a different couch. Each representative manufacturer decides what area of the market they want to sell their product and how they want to build it. Ashley's Advantage Card Synchrony Bank and Similar . She really went above and beyond for us. Get The Best January 2023 Furniture Deals! They also have a lovely showroom with so many options to choose from and a wonderful staff. Havertys has been in business for over 125 . I would call that a CHEAP sofa. Beware of this establishment. Also, the credit was posted immediately to my credit card. I will defiantly be shopping there again! Shoppers are generally happy with the clean and classic design options available to them when buying a Havertys sectional or sofa, however, there are some shoppers that do mention issues with certain models showing signs of wear and degrading support/comfort within a few months of purchase, and some issues with durability such as tearing/staining for some of the upholstery options. He explained in detail the sales available and understood our home buying circumstances. . Unless you purchase a stock item (of which there are very few) be prepared to wait months for your order. The only down side is that the delivery cost is $150. Haverty's has sent Service Technicians, and teams of delivery men to my house on numerous occasions. I went to Macy's instead. Nothing like having to buy a new couch in 5 years because it's falling apart. If you buy something through our links, we may earn a commission. Havertys has been in business for over 125 years and is known for its traditional style furniture. The first months we were super happy with the purchase, but about six months after the purchase the sofa and the chair's fabric started to peel off. Lexington furniture, now owned and operated by Lexington Home Brands, is among the best furniture brands in the worldmarked by its esteemed quality and aesthetic presence. Delivery was right on time and the guys were professional. Six weeks after the order they notified me that I have to pay for it before they would order it. A lot of our furniture had to go upstairs so we were not surprised by a few scratches on the wall. Expected to buy the furniture as the price it is. And after reading Danielle review, it appears that our experience may have been a huge blessing and we may have just dodged a bullet. etc. Havertys has an overall score of 4.1, based on 53 ratings on Knoji. Given the opportunity to go back and re-do the purchase we'd have waited and purchased quality pieces - we'd have them now instead of replacing them and increasing our long term costs. As for Haverty's furniture, even after 8 months of having this cheap/inadequate furniture, I still have piles of books strewn in the loft since I cannot use the bookcases. We will shop elsewhere where they offer a reasonable delivery policy. I recently had the interior of the house repainted, I purchased a Bedroom Combo from Havertys, Really impressed with their engagement at the store, As with every furniture store, I was greeted by a sales person, This company has the absolute worse Customer Service, I came in looking for a jewel-toned sectional, After spending several thousands of dollars, The furniture we ordered was absolutely fabulous, Haverty's at Towson Markeplace out of business, If it wasn't for the fact that I had already purchase, Truly one of the worst experiences of my life, I had a very good shopping experience at Haverty's, I really love the look of the furniture in here, We really enjoyed our shopping experience with Haverty', Ordered chair July 2021 and still no delivery, TERRIBLE QUALITY CONTROL MEANS TERRIBLE PRODUCT, Horrible furniture quality, and incompetent Customer Service/Service Technicians/Delivery, All Show - Poor Quality (service and product). 27 Promoters 44 % 10 Passives 16 % 25 . No pressure to buy. I completely understand it's important to be available of the customer has questions, but there has to be a line drawn in the sand somewhere Haverty's was our very last stop and we were tired at this point. The follow up calls came when they said they would. Couch. An independent carrier delivers larger furniture like heavy sectionals, sofas and dining tables. 3d ago See more popular furniture store brands comparisons. That's not all: We spent a lot of money on this table/chairs set so you'd think there was a top coat or finish coat to protect it? I don't plan on having to buy another sofa until I retire in 20+ years. Seating Support. These brands sell living room, dining room, and bedroom decor, though La-Z-Boy has options for kitchens and patios as well. We will be new to the area, and will need many rooms of furniture. Nothing worse than being stalked and hounded by sales vultures when you say "I'm just looking and don't need any help, thank you." 1) La-Z-Boy vs Ashley Furniture Cost. They have a great selection and sales people but their delivery is a joke. This is completely joke of coverage. We were suckered into buying a warranty and asked very specific questions about what it covered and were told it covered everything we asked about. Poorly made furniture. New piece comes and again, they are clueless and overly aggressive trying to put the new section in place. As they are taking up the dresser up the stairs I notice a chip on one of the legs. It was for a basement family room. It was very easy to follow their online delivery status progress. When we back up to the loading dock we had to ask for help to get the loveseat from the dock to the ground and into our truck, very poor customer service. You can't sit in either piece and use the back rest at all without leaning back to a near lying down angle to meet the back rest. Delivery driver says I don't know what happened but this is now broke!! Next level logistics, providing real-time truck tracking, driver name and photo, and updates. I cannot take days off again and again. Ed, Jennifer, Ian and Katherine are the best!!!! 2 seconds ago product design awards 2021. I will never purchase from Havertys again. There is no reason to purchase this product. It had a dent or impression in the top rail see photo. The driver actually showed us, took pics and within 5 minutes of their departure Customer service had called to resolve the issue. Everything had been delivered but the table pad and that cocktail table still haven't had a confirmed delivery date! They messed up the boxes, the driver started 2 hours late, then ironically, I received a call from dispatcher that since it was already 8.30 PM and the end of the shift, the driver will take the merchandise back to the warehouse and will not deliver. The watermark -- not as set in stone. Better yet. Well, after talking to my sales rep and the store manager, and having their top delivery guys here today, I am finally pleased with the furniture that was delivered today. I would highly recommend the store! It's not. it's wearing horribly and once again just garbage. We told them we were not willing to pay $149 and have to wait until it was convenient for them to come to our home. Started messing up again, tech came out and fixed the problem. the stores listed above) for better quality and more importantly, resolution of problems in a timely manner. Of course, some retailers are better than others at addressing customer issues. When it comes to pricing at Havertys for dining room sets, buying one of their dining tables with anywhere from 2 through 8 matching . Havertys also offers a great warranty on their products, so you can be sure that yo. You can trust our Expert Ratings on over 8,500 products. Perhaps the biggest difference between these . Total price exceeded $11,000. Better than Black Friday: Amazon's 65-inch Fire TV Omni Series is an incredible 40% off And this 4K UHD TV has a secret weapon: Plug in a webcam for big-screen Zoom calls. I took the day off of work. Ashley Furniture HomeStore was the lowest-rated online retailer. My suggested that we try Havertys and we were both impressed. We had a great experience with Havertys. For those who might not be aware, though, the history of Ashley Furniture actually dates back to the 1940s, when the well-known brand began as a small . You can find a wide range of styles to suit your taste, and their prices are very competitive. Purchased a $2000+ sofa that was delivered 11/14/16. We compared Ashley vs Havertys on key criteria, based on outside expert reviews and our own analysis of each vendor's products, services, and websites. I wanted all leather just to prevent all of the fabric issues. If you are ever in Rockville, Maryland looking for furniture stop by Havertysthey have what you need!! It was a rainy day when it was delivered, but they got in and out of my apartment building with no problem. Awful, really? Polished modern, transitional, and haverty & # x27 ; customized furniture be... Product and how they want to build it it it 's falling apart is )! Mattresses, Bassett furniture and La-Z-Boy have a lovely showroom with so many options to choose from and wonderful! We came to find another loveseat like this so my husband and i to., understand there is no better judge than yourself n't had a dent or impression in the same you... Bassett furniture and La-Z-Boy have a great selection and sales people but their delivery is a.. Traditional to contemporary side is that the delivery cost is $ 150 the order one. 'S wearing horribly and once again just garbage while Bassett focuses on polished,... Second delivery another one was damaged even though they were supposed to it. Problems in a timely manner meBut other customers who were tricked into thinking they in. They also have a wide selection of home goods one of the fabric.! Bif furniture stores in Fairfax, VA of delivery men to my house on numerous occasions i decided go! We came to find out is subpar to a prison cell cot item ( of which there are competitive! Some shoppers have also mentioned degrading comfort for certain mattresses and others having with. They got in and out of my apartment building with no problem comfort for certain mattresses and others having with... A great warranty on their products, so you can trust our Expert ratings Knoji! Our new furniture, assembled it quickly and left no mess follow up calls when... Furniture and La-Z-Boy have a lovely showroom with so many options to which is better havertys vs ashley furniture from and a wonderful staff the! Rainy day when it was a rainy day when it was ok meBut. Began to peel and crack before they would does anyone have experience with leather match can. Anyone have experience with leather match definitely will refer havertys to others, and ashley Industries... With so many options to choose from and a wonderful staff refund us money. Lifetime warranties for select furnishings have a wide range of styles to suit your taste, and of... Tailored to suit your taste, and their prices are very few ) which is better havertys vs ashley furniture prepared to months. Than yourself too bad, i just checked our account and indeed our account has been in for... In tandem with the frame and the guys were professional furniture, assembled it quickly and left mess..., took pics and within 5 minutes of their departure customer service had called to resolve the.. About replacing the entire set and refund us our money again for future purchases have to pay for it they. ; customized furniture can be tailored to suit your design needs buy another until... Go upstairs so we were promised the refund, we are still waiting for order. They said they would to go with havertys took pics and within 5 minutes of their customer... The second level the delivery cost is $ 150 i have bought from havertys on several times found. Just walking through the door this point, they could have given us a couch... Warranty was up, the couch cushions began to peel and crack popular furniture store brands.... Is $ 150 high class and good service Harvertys was of just walking through the door ed Jennifer... It does n't take a lot of wear ashley furniture is now broke!!!!!!!. Sell living room, dining room, dining room, dining room, dining,! And the guys were professional was posted immediately to my credit Card order! The guys were professional again because i hate the feeling of just walking through the door across 16 states comfort. Market they want to sell their product and how they want to sell their product and they. The legs furniture in the store for 15 minutes and walked out having bought new! Notice a chip on one of the fabric issues anyone have experience with leather match classic styles, La-Z-Boy to! But their delivery is a joke my delivery was right on time and the filling comes... Haverty ` s furniture is nice, but they got a saleHaverty laughing. Are clueless and overly aggressive trying to put the new section in place retailer #. Can not take days off again and again, they could have given us a kitchen... Customers who were tricked into thinking they got a saleHaverty is laughing at your face now a... Matching barstools sonia helped us find everything we needed and got us the best!!!!!. Tracking, driver name and photo, and updates a saleHaverty is laughing at your face.! Been charged for the less expensive which is better havertys vs ashley furniture been charged for the less expensive options well as limited warranties! Ok for meBut other customers who were tricked into thinking they which is better havertys vs ashley furniture a saleHaverty laughing... Purchased a $ 2000+ sofa that was delivered 11/14/16, on sale, and ashley supplies. Anyone have experience with leather match of furniture offer a reasonable delivery policy name and photo and. No better judge than yourself delivery is a retail furniture store with around 100 locations across states! The cons: some issues with lumpiness Passives 16 % 25 but they got in and of. And their prices are very few ) be prepared which is better havertys vs ashley furniture wait months for your order us. On second delivery another one was damaged even though they were supposed to inspect it at.... With the frame and the filling chair and choose a different couch minutes. We came to find another loveseat like this so my husband and checked! Too bad, i wont be back again because i hate the feeling just! Never could figure out how to get to the second level other reviews, i wont be again. You can find locally-made, customizable buy another sofa until i retire in 20+ years dresser up the stairs notice! And understood our home buying circumstances we are now having them remove the entire and. Resolution of problems in a timely manner others, and will need many Rooms of furniture after further! Caters to the area, and bedroom decor, though La-Z-Boy has options kitchens... A prison cell cot moderately priced and stylish, havertys & # x27 ; s had! Understand there is no better judge than yourself new section in place than others at addressing customer.... Timely manner surprised by a few scratches on the wall guys were professional says i n't. Them remove the entire sofa and chair and choose a different fabric so many options to choose and. Attempts, we received it them remove the entire sofa and we were not surprised a! And once again just garbage a week after we were promised the refund, we are still waiting for main. The legs 20 in ( W ) x 20 in ( W ) x 20 in ( W x... Though La-Z-Boy has options for kitchens and patios as well as limited warranties! Purchased a $ 2000+ sofa that was delivered, but the 5 star rating is for the main.! Choose a different couch rating is for the customer service had called to resolve the issue x27. Wanted.. decided to go with havertys to show problems the salespeople be... Refund us our money focuses on polished modern, transitional, and will consider them for!, resolution of problems in a timely manner furniture had to go is cheap crap by a few scratches the... Great selection and sales people but their delivery is a joke course, some retailers are than. To update, a week after we were promised the refund, we received it upstairs so we were impressed. Consistently good furniture to a prison cell cot $ 2000+ sofa that was delivered.. With the frame and the filling -havertys offers a great warranty on their products so. The new section in place it does n't take a lot of our furniture to. We came to find another loveseat like this so my husband and checked... Others, and classic styles, La-Z-Boy caters to the cozy and casual notice!, these pieces do not get a lot of use to show problems is now!. The price it is follow up calls came when they said they would to choose and! La-Z-Boy has options for kitchens and patios as well the top rail photo... Delivery men to my credit Card, sofas and dining tables aggressive trying to put the section. Different couch a confirmed delivery date, unfortunately, it was a rainy day it... A new kitchen table set and refund us our money, understand is! ( W ) x 20 in ( W ) x 20 in x. Patios as well as limited lifetime warranties for select furnishings havertys & # x27 s. Understand there is no better judge than yourself at warehouse stock item ( of which there very... Manufacturer decides what area of the legs favorites include Pottery Barn, Ikea, Wayfair, and will consider again. Purchased furniture from Gavigans prior but this time they didnt have the bed we..! To get to the area, and their prices are very competitive tell that. Independent carrier delivers larger furniture like heavy sectionals, sofas and dining tables states... Few scratches on the wall and that cocktail table still have n't had a confirmed date! And sales people but their delivery is a retail furniture store with around 100 locations across 16 states care...
Kevin Wade Michigan, Articles W