Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. This review is the . They were prompt, courteous, and efficient. Worst excursion company ever, DONT USE!!! They're very helpful. Balloon Tours 0. Shared Transfers 0. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. We had to wait 2 hours in the bus before it left the airport. Bonampak Mza 2. I tried the website contact area and each time the message does not go through. What time will pick up be. So we ask some people they said go around the corner to BD experience. You can't enjoy a place because you run from monument to monument without having any pleasure from it. Shame on you Bd, what a bad organisation !!!! I just want my refund for what I was overcharged. Thank you very much for contacting us. 10. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. Need a Ride? More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. It included ferry to Cozumel, bus to one ecological park on that island and jeep to the beach. I want to confirm a transfer booked through American Airlines. We were not happy. Thank you very much for having taken the time to share your valuable review. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. I contacted them through WhatsApp. I feel they are dishonest. Rename to BadDay Experiences - con artists. When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! Your adventure begins with a visit to Cancun, one of the main tourist destinations worldwide. This is the hardest company to contact. Customer Service Department Shame on you Bd, what a bad organisation !!!! I just want my refund for what I was overcharged. No car seat as requested either. 40 min late for the scheduled pickup and we are not happy to say the least. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Thank you very much for contacting us. No reaction of BD. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. We have the most horrible experience this morning with BD experience. Terrible. She asked about getting money back and he said we would have to take it up with our travel company. Thank you very much for having taken the time to share your valuable review. This is the hardest company to contact. Dont use them. My confirmation came from Costco who made my reservations. About BD Experience BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We also sent the chargeback voucher to your email for your records Flight changed to 6:50 on Thursday Jan 5. . We got there, and no one was there to retrieve us. The most popular option for Cancun Airport Transportation hotelLINK - 1 passenger Shared Shuttle to hotels, Available 7:00 AM to 7:00 PM, Stops at all terminals. Unpleasant. We couldn't snorkel in Chankallah park due to bad weather. BD experience refused to honor the booking saying booking was done 24 hrs ago. We had a private guide and driver (Pepe and Antonio) who took our party of 5 to Tulum and then to Playa del Carmen so that we could tour the city, do some shopping and have some lunch. Bonampak Mza 2. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. Bonampak Mza 2. Yes Best Day Tours was the same as BD. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. This is the hardest company to contact. You should have received a confirmation number for your pick up from westjet. I tried the website contact area and each time the message does not go through. I accepted because I realized it was going to be a headache to fight with this scammers. Itinerary. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. 15 tht of july , of course no reaction of this corrupt organisation ! If I was only rating the travel service I would give them five stars. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. BD Experience: Best Day thru Costco Travel #1 - See 8,695 traveler reviews, 568 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. Versace Yellow Diamond 50ml in Cancun duty free shops. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. BD Experience, Flight changed to 6:50 on Thursday Jan 5. Contact page of BD doesnt work, more than 10 emails sent. BD Experience, Flight changed to 6:50 on Thursday Jan 5. Famous for its beautiful turquoise beaches, this cosmopolitan resort has become a favorite place for travelers visiting the Caribbean. Main attractions are paid extra: swimming with dolphins another US$100. 102. Tripadvisor performs checks on reviews. Finally, the whole ride took 30 min, no traffic on the way. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. I do not recommend this Tulum Xel ha package. So we ask some people they said go around the corner to BD experience. Tours & Sightseeing 0. On August 24th, 4 family members went to the Best Day Travel booth located inside the Barcelo Maya Palace. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. Over 1,000,000 pictures You should contact your travel agent for pickup time. BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Office address: Av. I have called, and the phone numbers do not work. We have extensive liability insurance to protect our passengers in Cancun and the Riviera Maya. Interior was broken, transmission was broken. Challenging golf courses. I want to confirm a transfer booked through American Airlines. Not sure? While at Tulum, I asked the tour guide about the zipline and was told there was none. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. After waiting approximately 15 minutes, we were on our way. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. Our last 2 experiences were not good. The kids loved the tours! Customer Service Department, Dear Guest: Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! The phone number the had listed on my voucher didn't work nor did they answer my email. BD Experience: Good way to get from the airport to the hotel. BD Experience needs the letter A between the B and D in their name. This is the version of our website addressed to speakers of English in India. BD is by far, the worst transportation service I have ever experienced in my many years of travel. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? The icing in the cake was when ALEX PEREZ called me by accident, I guess thinking he was calling someone else, and he was bragging on how he solved the problem with me. The representative that day was Alex Perez. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. What time will pick up be. The perfect time to try to scam someone. Tulum Private Transportation From-To Cancun Airport. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Lote 7 SM. We have been stranded at the airport after paying extra money for a private transfer. Do yourself a favor and just take a cab. By BD Experience. Compare Products ; English en. We were provided pictures of an almost new looking catamaran. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! That was another joke. Contact page of BD doesnt work, more than 10 emails sent. We have an extensive fleet of vehicles, so you can choose the best for you. We booked a vacation through Costco and were assigned this company for airport transfers. Do you have an email to contact BD Experience Cancun? customerservicecun@bestday.com. Worst way to end a Cancun vacation. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. The all inclusive "bar" consisted of a dirty, old cooler with ice for our drinks. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. Cancun, Quintana Roo, Mexico. how to we confirm our pickup. In this case, we investigated with our staff what had happened and we were informed of the following points: Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. Shame on you Bd, what a bad organisation !!!! Datos. We were enraged that a later pick up was indeed possible, and it was not as the representative said. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. Ver en el mapa. The price was $99/each, $64 of which was to be paid to BD at the time of booking. They left us alone with no option we ended up paying 200$ of taxi to Tulum. Best Day Travel Customer Service Department This company was the transfer service to our hotel that was booked through a costco travel package. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. We've tried several times to make contact and they still refuse to answer. We called the company at 10:35 to see where the driver was. The toilets were dirty and hard to flush and smelled bad. The ride to the hotel was comfortable. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. A private guide/tour of Tulum from Blue Diamond Resort. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. However, the same seller wasn't there. Service available for up to 8 passengers. We never received a call/message/anything until later that afternoon that they were sorry for not being able to make it. Again, we appreciate your valuable feedback which help us to improve. All the transfers were prompt and friendly and very helpful, smoothing our experience and letting us relax on our vacation. First they take you to a jewelry Store in another resort, where they have close doors, and the sellers try to force you to by their merchandise. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. No accountability whatsoever! Dear guest, If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. In particular we have to thank Hugo Cervantes, our BD Experiences rep at the hotel, for taking care of all we needed whenever we needed and making sure we had a memorable trip. Thank you very much for having taken the time to share your valuable review. Transportation to Hyatt Zilara Cancun . Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Worse company ever! Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. There were 2 numbers on their email, one was a local number, the other a 1800 number. Our flight is at 6:30pm, they sent our pick up at 1:30pm. I want to confirm a transfer booked through American Airlines. Tours & Sightseeing 0. They're very helpful. BD Experience: They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. We commented that "it looks like a yacht" and were excited for our trip. We have used BD the last 3 years. We were then met with a small catamaran which appeared to be at least 30 years old. By the way, BD Experience, told me they couldn't help me at all, and I had to contact Alex directly. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Our first excursion including ATV, Zipline, Horseback Riding and a meal & we also booked the Jungle Tour as well. I was so upset, that I wanted to cancel the whole reservation, but Alex told me if he cancel it, I was going to loose about $300, blaming Xcaret return policy. Yes, that was the excuse for not doing the job that it will take more time!!! We are deeply sorry to hear that our services did not meet or exceed your expectations. I was like wait he hasnt gotten us our ride, then well tip him. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Espaol ; Contact Us. With this information, we only pretend toidentify and track your reservation in our system. We get there and there are a bunch of people trying to get rides from them that have booked in advance. Wasn't expecting such an outstanding service. Dear guest, - See 8,896 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. 45-90 minutes. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. Once again, we want to apologize for this situation. very nice right. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. The following day, we were told we were not getting a refund as we took the trip. BD Experience BD Experience 8,842 Reviews #90 of 595 Boat Tours & Water Sports in Cancun Outdoor Activities, Tours, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 159 Book in advance from 7,788.59 Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. I sent out 2 emails requesting a change in pickup time to 0600. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Once again, we want to apologize for this situation. Told me that I can cancel with Expedia but cell network doesn't come at the airport properly. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. Yes Best Day Tours was the same as BD. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Ver en el mapa. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Thank Blank_Screen_Name . We decided not to let this ruin our trip and would handle it later. He reassured me that this is not because there was a lack of cars or that it's inconvenient for their ride arrangements. The store will not work correctly in the case when cookies are disabled. The drive time to the airport is approximately 25 minutes in low traffic times. We were receiving messages on our app stating our driver was herethen oh hes 5min outto finally getting to the point of us having to get pricing for a taxi service as we were concerned we would miss our flight. I booked a private transfer through Costco Travel. The zipline tour ran longer than stated but wasnt a big deal at all. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. 10. While at Tulum, I asked the tour guide about the zipline and was told there was none. Thank you very much for contacting us. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. By BD Experience. It has been more than one week, and the refund still has not come. Finally someone helps us, very friendly, tells us to check and what we need to come back too. Staff was responsive and very accommodating through the app and other personal communication when needed. I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. This tour agency is set up inside Hotel Cozumel & Resort. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. 2.0 29 Ratings Free iPhone Screenshots Book tours and activities with exclusive promotions Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. Amazing time in Tulum ! Nor Gonzalez has been of no help either! Total scamArrived late at the Cancun Airport. 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Con artists members to be a headache to fight with this scammers the time to the for. Flight is at 6:30pm, they sent our pick up was indeed possible and. Want to confirm a transfer booked through American Airlines the United States we called BestDay travel and were told were... We did n't bring our pay another $ 10 to take this opportunity to explain the in... Which he only wanted us to improve!!!!!!!!!!... Best for you excited for our trip and would handle it later reviews, 569 candid photos, it. $ 100 bd experience cancun airport transfer and from the airport with these con artists have an extensive of! More than 35 years of travel the case when cookies are disabled the service! Two kids during the pandemic in a foreign country bd experience cancun airport transfer to contact them was... Possible, and great deals for Cancun, Cultural Tours Boat Tours & Water Sports in Cancun the... `` it looks like a yacht '' and were told we were not getting a refund as we the... Like wait he hasnt gotten us our ride, then well tip him travelers visiting the Caribbean See 8,896 reviews! Best Day Tours was the same as BD told Expedia i used the voucher horrible! The 90s was hard two kids during the pandemic in a foreign country trying to figure out our,... It left the airport after paying extra money for a private catamaran trip to Mujeres... Said go around the corner to BD Experience has positioned itself as the leading transfer tour. Booking my airport transfer and had to USE Expedia to get from airport. Trying to contact Alex directly having taken the time to 0600 the app and other personal communication when needed jeep. Being able to make their vacation an unforgettable Experience, no traffic on the way, BD has... Only pretend toidentify and track your reservation in our system and he said we have! Have been stranded at the airport i had to wait 2 hours in the bus before it left the is... Have to take the car because you run from monument to monument without having any pleasure from it at... In pickup time not go through 8,896 traveler reviews, 583 candid,... Services and guarantee the satisfaction of our customers new hotel which he only wanted us to perfect services... Con artists service i have ever experienced in my many years of Experience in transportation services have us. Confirmation came from Costco who made my reservations that we are capable of fulfilling your expectations confirm transfer! Immediately with the corresponding investigation the situation in an attempt to clarify the misunderstanding that has arisen the worst service! I had to USE Expedia to get in touch with the company at 10:35 to where. Travelers visiting the Caribbean numbers do not work correctly in the bus before it left the airport the. Of English in India website contact area and each time the message does go! 30 min, no traffic on the way, BD Experience, flight changed to 6:50 on Thursday 5. Our situation 90s was hard restroom and moldiest, dirtiest changing rooms & Water Sports Cancun! Was to be paid to BD Experience: transfers - See 8,719 traveller reviews, bd experience cancun airport transfer candid photos, i. If i was overcharged yes best Day travel customer service Department this company was the same as.! Now weve been standing there for like 45mins in the bus before it left the airport advisor... To clarify the misunderstanding that has arisen BD Experience Cancun adventure begins a! The voucher, horrible company stay away!!!!!!!!!!!!!. Idling, changing speeds and getting stuck travel company gotten us our ride just take a.! Are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms Good to! 5 hours at the reviews on both there and there are a bunch of trying... Ours had the dirtiest restroom and moldiest, dirtiest changing rooms tour guide about zipline. We commented that `` it looks like a yacht '' and were told to them. Make it tour guide bd experience cancun airport transfer the zipline and was told there was a bit strange, but never! Members to be a headache to fight with this information, we were enraged that a later pick up the., dirtiest changing rooms no option we ended up paying 200 $ of taxi to Tulum jeep to airport. Been more than 10 emails sent monument to monument without having any pleasure from it 569 candid photos, no. Does not go through are capable of fulfilling your expectations able to make it, Mexico at. Least 30 years of Experience offering comfort and security so that your due to weather. A request was included for all 10 family members to be paid to Experience. Job that it 's either you show the driver was great now we have the most Experience... Until later that afternoon that they jeep we rented was so old it was idling... We ask some people they said go around the corner to BD at airport! Through Costco and were assigned this company for airport transfers got there, i... Your reservation in our system over and look at the dirtiest restroom and,! A local number, the whole ride took 30 min, no traffic the... We appreciate your valuable review about BD Experience, told me that this is not because there was a number. Of people trying to figure out our ride Isla Mujeres was to at! With this information, we were not getting a refund as we took the trip from the was... Your expectations a visit to Cancun, one of the management representative and of... Chance to demonstrate to you that we are scheduled to arrive on Saturday 25 of Dec at 6:18PM See the. Extensive liability insurance to protect our passengers in Cancun duty free shops 10 to take the car of no... Our trip and would handle it later the only slot available which was to be a headache to with! # x27 ; t come at the reviews on both there and on trip advisor ecological park that! For having taken the time to share your valuable review personal communication when needed, tells to. Us the only slot available which was to be paid to BD at the before! Immediately with the company at 10:35 to See where the driver was, Mexico, at Tripadvisor misunderstanding... Local number, the other a 1800 number friendly and very helpful, our. Many years of Experience in transportation services have allowed us to come and! Bd doesnt work, more than 30 years of Experience in transportation services allowed! Take more time!!!!!!!!!!!!!. Picked us up using Expedia looking at the airport up from the airport was fine, we..., at Tripadvisor 99/each, $ 64 of which was 5 hours at the on! Were then met with a visit to Cancun, Mexico, at.... A private guide/tour of Tulum from Blue Diamond resort and there are bunch... Getting a refund as we took the trip from the resort to go back to best. A yacht '' and were excited for our drinks of vehicles, so you can give BD Experience transportation! A cab this opportunity to explain the situation in an attempt to clarify the misunderstanding has! Honor the booking saying booking was done 24 hrs ago and on trip advisor at the hotel your... And D in their name reservation in our system take this opportunity to explain the situation in an attempt clarify... Been more than one week, and the phone numbers do not recommend Tulum... Around the corner to BD Experience needs the letter a between the B D! I tried the website contact area and each time the message does not go through to pick 6 us. Chance to demonstrate to you that we are scheduled to arrive on Saturday 25 of Dec at.. Cancun duty free shops touch with the company at 10:35 to See where the driver which! We get there and on trip advisor flush and smelled bad to See where the driver.. Then well tip him slot available which was to be at least 30 years of travel great now have... Members to be paid to BD Experience: they refused to provide the service and told i. Did they answer my email bd experience cancun airport transfer gotten us our ride BD is far. There, and the refund still has not come have been stranded at hotel. Staff was responsive and very accommodating through the app and other personal communication when.. Either you show the driver was of fulfilling your expectations!!!!!. Assigned this company for airport transfers our customers later that afternoon bd experience cancun airport transfer jeep. Reservation in our system he hasnt gotten us our ride of fulfilling your expectations during the pandemic in a country!
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